FREQUENTLY ASKED QUESTIONS Your questions answered
I’m not hard to fit. Why should I get custom-made when off-the-rack fits me fine?
We can make you custom-made clothes for less than you would pay for a ready-made garment of the same quality. Plus we offer you a choice of more than 5,000 fabric types, as well as all the individual details such as button, pocket, pleat and cuff styles. You would never get this kind of choice in a shop.
Should I be concerned about something that is “Made in Hong Kong”?
Absolutely not. Hong Kong has more than 100 years of tailoring tradition stemming from its days as a British colony. Seeing the skill of the local Chinese tailors, the British schooled them in the art of British bespoke tailoring. Today, local tailors carry on this fine tradition, using wools imported from the top European mills, producing top-quality clothes at a competitive price.
How do I set up an appointment?
Simply contact us and we’ll find a date and time that suits you.
What types of fabrics can I choose from?
We carry more than 5,000 types of fabrics from mills in the UK, Italy, Germany, India and Spain. This includes both summer-weight fabrics such as lightweight wools, linens and cottons, as well as warmer winter-weight fabrics such as cashmeres and tweeds.
Want a preview before visiting? We’ve chosen our favourite fabrics to display here (shirts) and here (jackets, trousers and skirts) but if there’s a specific pattern or type of fabric that you’d like – perhaps a brocade or denim – please reach out to us and we’ll check our full inventory. We’re always happy to help.
How long does a typical appointment last?
This depends largely on the individual, but first appointments usually last about 45 minutes: about 20 minutes to choose the right fabric, 15 minutes for the measurements to be taken and 10 minutes to confirm styling details.
How do I pay?
We accept cash, credit cards or bank transfer. Please note that we require payment in full at the time of the appointment.
How long before I receive my clothes?
Well-crafted products take time to make. Our current lead time is about 4 weeks from the placing of your order to their delivery.
How durable are your clothes?
Generally speaking the durability depends on the fabric (the heavier the better), and how often it is worn, but you can be sure that our clothes are built to last. Honestly, we get customers coming to see us wearing clothes that they purchased 5 or even 10 years back. Sure, we’d love to see our customers a little more often, but there can be no compromise on quality.
Returns and refunds
Due to the personalized and individual nature of your garment, we are unable to offer returns, exchanges or refunds. Customer satisfaction is very important to us though and your satisfaction is guaranteed. We do what it takes to make our customers happy. On the rare occasions when a garment does not fit we will make the necessary adjustments in house at no extra cost to you.
I have a garment I’d like copied. Can you do that?
Yes, we can! Drop us a line at contact@macellainc.com and we can go through the details.
I’m a happy customer. How do I reorder?
We keep all your order details on a database for easy retrieval. Simply drop us a mail and we’ll have your new clothes to you in a few weeks.